We recognise the importance of individuals’ privacy. Our policy for the management of personal information is set out on this page. It is our intention to always comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
This privacy policy uses the definitions of “personal information” and “sensitive information” which are provided in the Privacy Act.
We collect information about individuals such as their name, contact details, occupation, employment history, title, expertise and interests, and information concerning the matters on which a client seeks our services. We also collect sensitive information as set out below.
Failure to collect this information will prevent us from providing our clients with legal services or from achieving the purpose for which the information was given to us.
We usually collect personal information directly from an individual when an individual communicates with us, such as when he or she:
We may also collect personal information about an individual when a client (eg an employer, colleague or associate of the individual) uses our services.
We may also collect personal information about individuals from third parties, such as:
We may collect sensitive information about individuals, but only where:
We track traffic patterns throughout our website.
We use “cookies” on our website. A “cookie” is a small amount of information which is transferred to the hard drive of your computer and which can identify your web browser but not you. A cookie can collect and store information, but cannot interfere with your computer.
Our internet service provider will record and advise us of your service address, domain name, the date and time of your visit to our site, the pages viewed and the information downloaded.
If you want, you can disable your web browser from accepting cookies. If you do so, you can still access our website, but not all services may be available.
We also use third parties to provide web analytics services to us. Such providers collect information on how people use our website. Our providers of web analytics services use cookies and other web tracking technologies to collect such information. For more information on these services, please see Google Analytics.
We collect and use personal information for our business purposes. The main purposes for which we collect and use information are:
We may disclose personal information for the above purposes to third parties such as:
We only disclose personal information:
Dunham Shaw is also bound by professional obligations in respect of confidentiality.
We may disclose personal information to third parties outside Australia such as overseas agents or other advisors engaged to assist in providing services to clients.
However, we will not disclose individuals’ personal information to overseas recipients other than in accordance with the APPs and this policy.
Some personal information is stored in the cloud, or on servers on our behalf by third party data service providers. However, we maintain effective control over such information under contractual arrangements.
Generally, we will require personal information from individuals in order to provide our services and to comply with legal obligations.
However, you may be able to deal with us on an anonymous basis when you access our website, social media pages, forums or blogs.
You also may use a pseudonym if posting any information to our social media pages.
We store personal information securely through computer storage and paper-based files.
We will take all reasonable steps to ensure that all information we collect or use is accurate, complete, up-to-date, protected from misuse, interference, loss, unauthorised access, modification and disclosure, and accessed only by authorised personnel for permitted purposes.
If you need to update your personal information held by us, please contact our Privacy Officer.
We take steps as are reasonable in the circumstances to de-identify or destroy personal information that is no longer required by us for the purpose for which was collected, held or used.
We do not use any government related identifiers, such as Medicare numbers, driver licence numbers or TFNs as our own identifiers.
This privacy policy does not apply to your use of another website accessed through a link from ours. In this case, the privacy policy of the owner of the other website (if any) will apply. We cannot and do not make any warranty or representation as to the practices of any linked websites in the handling of your personal information.
We may make changes to this privacy policy from time to time for any reason. Any changes will be effective from the date of publication on our website. Please check this privacy policy from time to time for updates.
If you wish to:
please contact our Privacy Officer – see the Contact Us section below.
If we do not agree to provide access to you to your personal information or to amend or annotate the information we hold about you, you may seek a review of our decision. Please see the Complaints section below.
If we do not agree to make the requested changes to your personal information, you may make a statement about the requested changes and we will attach the statement to your record.
If you have a complaint about a breach of the APPs by Dunham Shaw in relation to your personal information, please contact us in writing, either by email or mail – see the relevant details in the Contact Us section below.
Complaints will be reviewed by our Privacy Officer and a response will usually be provided within 30 days of receipt of the complaint by us.
If you believe that your complaint has not been satisfactorily addressed by us, after following the procedure set out above, you can make a complaint to the Office of the Information Commissioner.
For more information about making a complaint, contact our Privacy Officer.
If you have any questions about our privacy policy or need to contact our Privacy Officer for any other reason, please contact our Privacy Officer using the contact details below.
+61 7 3084 4110 bshaw@dunhamshaw.com.au
Privacy Officer, Dunham Shaw, Level 4, 260 Queen Street Brisbane QLD 4000